Eastfinchley Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Eastfinchley Removals provides domestic and commercial removal services within the United Kingdom. By making a booking, the customer agrees to these terms, which are intended to create a clear, fair and practical agreement for both parties. References to we, us and our mean Eastfinchley Removals; references to you and your mean the person, business or organisation booking the service. These terms apply to the provision of removals, packing, loading, unloading, transport, temporary storage arranged by us, and related services agreed in writing. They should be read alongside any written quotation, inventory, or service notes issued before the job starts.

By accepting a quotation or confirming a booking, you confirm that you are legally entitled to enter into a contract and that all information you provide is accurate, complete and not misleading. This includes the origin and destination addresses, access conditions, parking arrangements, the volume and type of items to be moved, and any special handling requirements. Any changes to the original information may affect price, timing, staffing, vehicle size or equipment needed. We reserve the right to refuse work that would place staff, property or third parties at unreasonable risk, or where the service requested falls outside what was agreed.

These terms are written in plain language to support a transparent removals service agreement. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law. No failure or delay by us in exercising any right shall waive that right. Headings are for convenience only and do not affect interpretation. Any variation to these terms must be agreed in writing by an authorised representative of Eastfinchley Removals.

1. Booking Process

A booking for Eastfinchley removals is only confirmed when we have issued a written quotation or order confirmation and you have accepted it, either electronically or in writing. The quotation will normally be based on the information supplied by you and may be fixed-price or estimated depending on the level of detail available. If the move date is provisional, availability is not guaranteed until confirmed by us. We may request additional information before accepting the booking, including a room list, inventory, access details, or photographs of the premises and any items requiring special handling.

You are responsible for ensuring that the service requested accurately reflects the work to be undertaken. If the scope changes, for example because of additional items, extra labour, difficult access, delayed completion of keys, or waiting time beyond what was agreed, we may revise the price or amend the schedule. Any such variation will be discussed where reasonably practicable. For larger or more complex house removals, office removals or flat moves, we may conduct a pre-move assessment to reduce the risk of misunderstanding. We are not obliged to proceed if the actual work differs materially from the booking information and no suitable adjustment can be agreed.

In some circumstances, we may require a deposit to secure the booking. The amount, if any, will be stated in the quotation or confirmation. Where a deposit is required, the booking is not secured until that payment has been received in cleared funds. We may also require payment in advance for certain services, including packing materials, storage charges, or jobs involving subcontracted arrangements. All bookings remain subject to staff and vehicle availability and to the lawful operation of the service on the scheduled date.

2. Pricing and Payments

All prices are stated in pounds sterling unless otherwise specified. Prices may be fixed, hourly, or estimated depending on the nature of the removals service. A fixed price applies only to the exact work described in the quotation and assumes the information provided is accurate. If the description, access, volume or timing changes, the price may be adjusted to reflect the additional resources required. Estimates are provided in good faith but are not guarantees unless expressly stated as fixed. Any charges for parking, congestion, tolls, storage, specialist materials or additional staff will be made clear where known in advance or included where reasonably necessary to perform the work.

Payment terms will be set out in the quotation or invoice. Unless otherwise agreed, payment is due immediately upon completion of the service, or before unloading commences in cases where prepayment has been required. We accept the payment methods specified in our confirmation and may refuse cash, cheques or other forms of payment not agreed in advance. If payment is not made on time, we reserve the right to charge interest and reasonable recovery costs in accordance with applicable UK law. You are responsible for ensuring that payment is made by an authorised person and that any bank transfer or card payment is completed correctly.

Where a deposit has been paid, it may be non-refundable to the extent stated in the booking confirmation, especially where it reflects administrative costs or the reservation of scarce capacity. Deposits do not limit your liability for any cancellation charges, losses or extra costs incurred by us due to a late cancellation or a breach of these terms. We may suspend or stop work if payment is overdue, if payment details are invalid, or if we reasonably suspect fraud, insolvency or non-authorised use of the payment method.

3. Cancellations, Delays and Rescheduling

You may cancel or reschedule a booking by notifying us in writing. The amount payable on cancellation depends on the notice given and any costs already incurred by us. Where a move is cancelled at short notice, we may charge a cancellation fee to cover planning, staffing, travel, materials and lost opportunity. If cancellation occurs on the day of the move, after vehicles or crew have been allocated, or after work has begun, you may be charged for the full or substantial part of the agreed price, together with any additional costs reasonably incurred. Any refund due will be calculated after deducting legitimate expenses and charges.

If we must cancel or reschedule due to circumstances beyond our control, including severe weather, vehicle breakdown, road closure, industrial action, fire, flood, public authority restrictions, or other force majeure events, we will take reasonable steps to notify you and rearrange the service at the earliest practical time. We are not liable for losses arising from such unavoidable disruption, provided we have acted reasonably. In the event of delay caused by access problems, missing keys, failure to vacate premises, or lack of parking, waiting charges may apply and the schedule may be altered to complete the job safely and lawfully.

You acknowledge that moving dates can be affected by factors outside anyone’s direct control. We will not be responsible for consequential losses such as hotel costs, missed appointments, time off work, or third-party penalties, unless these arise from our negligence and were reasonably foreseeable at the time of booking. If you wish to change the date, the new date is subject to availability and may require a revised price. Repeated changes or late amendments may be treated as a cancellation followed by a new booking.

4. Liability and Customer Responsibilities

We will carry out our services with reasonable care and skill. Our liability for loss or damage is limited to the extent permitted by law. We will not be liable for pre-existing damage, wear and tear, inherent defects, or damage caused by items that were insufficiently packed by you or by a third party not acting under our direction. Fragile, valuable or unusual items should be identified in advance. Items of special value, such as jewellery, cash, documents, collectibles, antiques or irreplaceable personal effects, should not be transported unless expressly agreed in writing and properly declared. You remain responsible for ensuring that such items are suitably insured.

You must ensure that goods are adequately packed unless packing has been expressly included in our service. Where we undertake packing, we will use reasonable care, but we do not guarantee that items packed by us will be immune from breakage if they are inherently fragile or improperly manufactured. We are not responsible for goods damaged because they were unsuitable for transport, overloaded, unstable, leaking, perishable, or otherwise unsafe. You are responsible for obtaining adequate insurance for your goods and premises. Unless specifically stated otherwise, our service does not include valuation cover beyond any compulsory rights provided by law or any optional protection policy agreed in writing.

You must make sure that premises, driveways, entrances, corridors, lifts and stairways are safe and accessible. You must also inform us of any restricted access, weight limits, low bridges, parking restrictions, permit requirements, pets, vulnerable occupants, or other hazards likely to affect the move. If we reasonably believe that an item is unsafe to move without specialist equipment, extra labour or disassembly, we may decline to move it until suitable arrangements are in place. We shall not be liable for any loss caused by your failure to provide accurate information, secure permissions or prepare the property appropriately.

5. Waste Regulations, Disposals and Prohibited Items

Our removals services are not a general waste disposal service unless explicitly stated in the quotation. Any disposal, clearance or removal of unwanted items must comply with applicable UK waste laws, environmental rules and local authority requirements. Where we agree to remove waste or unwanted furniture, you warrant that you have the legal right to have those items removed and that they are not contaminated, hazardous or subject to separate licensing rules. We may request clarification about the nature of any item before loading it for disposal.

We will not knowingly transport or dispose of hazardous materials, asbestos, chemicals, pressurised containers, clinical waste, fuel, paint in bulk, fireworks, explosives, illegal goods, stolen property, or any other item prohibited by law or unsafe for carriage. If such items are discovered during the move, we may refuse to handle them, isolate them where safe, and charge for any delay or return journey caused. You must not conceal prohibited items among general household goods. Any items handed over for disposal should be segregated clearly and described honestly. If waste transfer documentation is required, you agree to provide the information needed to complete it lawfully.

Where recycling, donation or disposal is agreed, we may use approved third-party facilities or licensed waste carriers. Title to waste items transferred for disposal passes to us only to the extent necessary to lawfully arrange the agreed service. Items left behind without agreement may be treated as abandoned only where the law allows. We are entitled to reject items we reasonably believe would breach environmental or transport regulations. You are responsible for any penalties, losses or claims arising from inaccurate description, unlawful disposal instructions, or failure to disclose hazardous or controlled materials.

6. Complaints, Claims and Governing Law

Any complaint should be raised as soon as possible and, where practicable, in writing with supporting details and photographs. If you believe damage or loss has occurred, you must notify us promptly and allow us a reasonable opportunity to inspect the item, packaging and location. Failure to do so may affect our ability to investigate and may limit any remedy available. Claims should include a clear description of the item, the nature of the alleged loss, the date of the move and any relevant evidence. We will assess claims in good faith and may request further information before making a decision.

If we accept liability, our remedy may, at our option and subject to law, involve repair, replacement, reasonable compensation or another appropriate solution. Any liability cap specified in the booking confirmation or applicable insurance policy will apply unless prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. All rights and remedies are cumulative unless expressly stated otherwise.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where you are a consumer resident elsewhere in the UK and mandatory law gives you the right to bring proceedings in your local courts. If a term is held unenforceable, that term will be severed to the minimum extent necessary, and the remainder of the agreement will continue in effect. By using Eastfinchley Removals services, you acknowledge that you have read, understood and agreed to these service terms in full.